Privacy Policy – Liberty Foundation Repair

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a free foundation inspection or estimate
• Schedule a consultation for foundation repair services
• Contact us through our website contact forms
• Subscribe to our newsletter or service updates
• Call our office or communicate with us via email
• Participate in surveys or provide feedback
• Engage with us on social media platforms

This information may include:

• Full name and contact information (phone number, email address, mailing address)
• Property address and details about your foundation repair needs
• Property ownership information and property type
• Insurance information (if applicable to your project)
• Payment information (processed securely through third-party payment processors)
• Project specifications and repair requirements
• Photographs of foundation issues (if provided)
• Any other information you choose to provide

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website information
• Device identifiers and characteristics
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you interact with our content
• Business partners and referral sources
• Public records and property databases
• Credit reporting agencies (for financing applications)
• Insurance companies (for claim-related services)

2. How We Use Your Information

We use the information we collect for various business purposes, including:

2.1 Service Delivery

• Providing foundation repair, crawlspace repair, and concrete lifting services
• Conducting property inspections and assessments
• Preparing detailed estimates and project proposals
• Scheduling appointments and service calls
• Managing project timelines and deliverables
• Providing customer support and technical assistance
• Processing payments and managing billing
• Maintaining service records and warranties

2.2 Communication

• Responding to your inquiries and service requests
• Sending project updates and status notifications
• Providing information about our services and promotions
• Sending newsletters and educational content about foundation care
• Conducting customer satisfaction surveys
• Notifying you of important policy changes

2.3 Business Operations

• Improving our services and customer experience
• Developing new service offerings
• Conducting market research and analysis
• Training our staff and improving service quality
• Managing our business relationships and partnerships
• Ensuring compliance with industry regulations

2.4 Legal and Safety Purposes

• Complying with applicable laws and regulations
• Protecting our rights and interests
• Preventing fraud and ensuring security
• Responding to legal requests and court orders
• Maintaining safety records and incident reports

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

3.1 No Sale of Personal Data

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment processors for transaction processing
• Email service providers for communications
• Website hosting and maintenance providers
• Customer relationship management systems
• Marketing and advertising platforms
• Analytics and performance monitoring services
• Subcontractors and specialized service providers

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Respond to government requests or investigations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent fraud or other illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Access controls and authentication measures
• Incident response procedures and monitoring
• Regular backups and disaster recovery planning

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to take precautions to protect your personal information as well.

5. Your Rights and Choices

You have certain rights regarding your personal information:

5.1 Access and Portability

• Request access to your personal information we hold
• Receive a copy of your data in a portable format
• Verify the accuracy and completeness of your information

5.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact information and preferences
• Modify your communication preferences

5.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing in certain circumstances
• Object to certain types of processing

5.4 Marketing Communications

• Opt out of marketing emails and promotional communications
• Unsubscribe from newsletters and service updates
• Manage your communication preferences

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage:

6.1 Types of Cookies

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information about our cookie practices, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Customer Records: Retained for the duration of our business relationship plus 7 years
• Project Documentation: Retained for warranty period plus 3 years
• Marketing Data: Retained until you opt out or for 3 years of inactivity
• Legal Requirements: Retained as required by applicable laws and regulations
• Website Analytics: Retained for up to 2 years

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Liberty Foundation Repair.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on our website
• Update the "Last updated" date at the top of this policy
• Notify you via email or other appropriate means
• Obtain your consent for material changes when required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and professionally. We will respond to your inquiry within 30 days of receipt.